Thank you for expressing your interest in our car donation program.

As a thank you... Enjoy a 2 night hotel stay in the city of your choice of available cities. You will be responsible to pay for taxes and fees (anywhere from $4-$33 per night). A refundable "Reservation Guarantee Deposit" is also required to guarantee that you show up to your reservation. If you show up to the reservation the deposit will be refunded to you. We make it very easy to redeem the certificates. We offer online redemption along with fax or regular mail. Please note the certificates are being offered and administered by a third party as a thank you for your interest in the Heritage for the Blind car donation program.

Common and Frequently Asked Questions from the certificate provider.

How can we offer this?

The reason we are able to do this is because hotels and resorts rarely experience full occupancy.  So what they do is contract with travel companies, like us, to give these rooms out at deep discounts to get people to come in to see what they have to offer.  When hotels and resorts have empty rooms, they do not make any money and it's a waste of a good room.  Although the hotel lost the price of the room, regardless they can still let you stay for a fraction of the cost in the hopes that you might stay longer, eat in their in-house restaurants, spend money at their shops and casinos or even take advantage of their amenities (spa, room service, etc.).  Then when you leave, after having a great time, they hope that you'll come back to stay with them in the future and maybe even tell a few friends about them.  This builds brand loyalty and increased repeat and referral business for the participating properties.  

What is this vacation certificate redeemable for?

This certificate is redeemable for a reservation request form offering 2 adults and up to 2 children 2 nights of hotel accommodations in the city of their choice of available cities.  There is a one-time non refundable $15 processing fee in order to redeem this certificate to receive the reservation request form.  

What type of hotel accommodations will I receive on this offer?   

You will receive standard hotel accommodations.

Do I get to pick the hotels?

No, but you do get to pick the travel dates.  Remember, the hotels make their money on re-bookings.  This is why we always place customers with the best possible hotel accommodations available in the cities of your choice of available cities.

What happens after I redeem this vacation certificate?

If you redeem this certificate online you can print your reservation request form instantly.  Otherwise we will mail your reservation form to you by first class mail within a few weeks.

After I pay the $15 redemption fee, what other costs do I have to pay?

You will be required to pay a “Reservation Guarantee Deposit” of $25 per night.  You will be required to pay a $33 per night “Tax & Fee Deposit” when you register your reservation request form.  Taxes & Fees normally range anywhere from $4-$33 per night.  Any unused portion of your “Tax & Fee Deposit” will be refunded to you 30 days after travel.  Your “Reservation Guarantee Deposit” will also be refunded in full 30 days after travel.    

What is the “Reservation Guarantee Deposit” for?

This is a refundable deposit that is required before we can move forward with a reservation.  As long as you show up to your booked reservation, your “Reservation Guarantee Deposit” will be fully refunded after travel.  This covers our company from people that do not show up to their booked reservations.  The hotel charges us if someone that we book does not show up, so this deposit covers our costs if you do not show up.  If you do not show up to your booked reservation you forfeit your “Reservation Guarantee Deposit”.
     
Can I redeem the same vacation certificate number more than once?   

No, each certificate number can only be redeemed one time. 

How long do I have to use the reservation form once I receive it?  

You must mail in the reservation request form within 6 months after redemption.  Travel must be completed within 12 months of redemption of this certificate.
    
Can I use 2 vacation certificates back to back for additional discounted nights?

No.  

Can I take children on the vacation?

Yes, for additional fees per child.  The fees are $5 per person per night for 3rd and 4th persons.  You will have the ability to add travelers on the reservation request form.

Can we go with another couple?

These vacation certificates are not good for group travel.  Two couples could each individually redeem vacation certificates for the same city and dates, but there is no guarantee that they would receive the same dates and property. 

Can I travel before the required 30 day reservation notice?

No.  To use this offer you must book reservations at least 30 days in advance. 

When will I be contacted?

Once you have mailed in your reservation request form, the travel agency will begin searching inventory and book one of your dates and destinations.  Once booked you will be contacted with a confirmation either by regular mail, email, phone or if available you can view your confirmation right online.  Prior to that time you can always contact us regarding your reservation by going back to www.RedeemIncentives.com and we will be happy to help you. 

Can I cancel?

The fee you pay to redeem this certificate is NON-REFUNDABLE, regardless if you use the promotional offer or not.  Since the reservation form does not have to be used by the person who redeemed it, if you do not want to take advantage of the offer yourself you could pass the reservation request form along to a friend or family member to take advantage of it since you already paid for it.  When it comes to reservations, circumstances sometimes change and if at any time prior to booking your accommodations you have a need to cancel, simply request it in writing, you will be refunded any fees and deposits you paid minus a 15% processing charge.  We try to book reservations within 7 days of receiving your reservation request form in the mail.  Once we purchase accommodations for you and you need to cancel, any deposits or fees you paid for the room would be forfeited by you and are non-refundable. 

Can I use this offer for a Special Occasion, like my wedding?

Our products are not intended for spontaneous travel or special occasions.  Since you are required to give the travel agency a few destination and date combinations, we do not suggest that you use this for a special date committed engagement.  It is helpful if you are aware that you will need to be flexible to give you the best possible experience.

I was told this was a FREE trip!

Printed on every certificate is “There are no representations other than what is printed on this certificate”.  The statement is printed on the certificates to inform you, the user, that no matter what you have been verbally told by “whom ever” only the terms and conditions printed on the certificate and reservation request form can be fulfilled.  That disclaimer is to protect you and our company from any misrepresentations and at the same time we are keeping you informed and on notice if you were told something different other than what is printed on the certificate you will have plenty of time to address it with the company or person who issued it to you before there is any unnecessary distress.

Other things you should know...

This certificate is being offered as a thank you for expressing your interest in our car donation program... no donation is required. To receive a complimantry ceritificate please send a self-addressed stamped envelope to:

Heritage for the Blind
Attn: Certificate Requests
2071 Flatbush Avenue
Brooklyn, NY 11234